After placing your order, you will usually see that the purchase amount has immediately been debited from your account. The payment reference often contains your order number. If something is unclear, check which situation applies to you:

Order not paid, purchase amount has not been debited.

In this case, payment processing has failed. You can place a new order with confidence, even when you’ve already received an order number.

Order paid, but haven’t received order confirmation.

Your order confirmation will generally arrive within an hour of placing the order. We advise you to check if this email is in your spam folder. Naturally, we will be happy to assist you if you have not received this.

The gift card balance has been debited but the payment of the remainder has failed.

When you have redeemed your gift card but the remainder has not been paid, the gift card credit will be repaid within two hours. You can check the current balance of your card here.

Order confirmation received, but no track & trace.

You will receive all information about your delivery as soon as your order is on its way.

You can use your gift card as a payment method via our website. After selecting the desired delivery time in your shopping cart, you can pay with your gift card in the final step. On the payment page (step 3) select the 'RITUALS gift card' option and enter the 19-figure code and 6-figure pin.

Please note: do not enter your gift card as a discount code in the shopping cart.

Insufficient balance on your gift card, or do you have more than one? This is also possible of course! After entering your first gift card, you can select a new payment method for the remaining payment amount.
 

Tip: keep your gift card for 90 days after placing your order. In case of any refunds, we will return the purchase amount to that card.

Have you received a Rituals gift card? You can check how much you have to spend using our balance checker. The code consists of 19 figures with a 6-figure pin code (under the scratch layer).

The Rituals gift card has unlimited validity and can be used anytime online or in store. You do not have to use your gift card in one transaction. The remaining credit will of course remain on the card for the next purchase.

If your order payment was unsuccessful, try emptying your shopping cart and then deleting your cookies (instructions for this vary per browser and you can find them easily using a search engine such as Google). Usually, you can complete your order once your cookies have been removed.

Still stuck or would you simply prefer our help? Naturally, you can also place your order via WhatsApp, Messenger, or by telephone. We will be happy to help you over a nice cup of tea. We can place your order and also offer advice or assistance to help you make the right choice.

Tip: also try another browser, a different device or our Rituals app if the payment is unsuccessful.

Everyone will be happy to receive a Rituals gift card! You have multiple options to surprise someone. You can order an online gift card (sent by e-mail) or physical gift card (by post) via our website. Something special to celebrate? You have more options to offer your favourite person a digital surprise via our app.

Of course, we also sell the Rituals gift card in our stores.

Our gift cards can be redeemed in store and online in the country of purchase.