Purchased your products online?

You can return your products either by mail or by visiting one of our stores. 

If you wish to return your products by mail, you can register your return using our return form. You will then receive an e-mail with instructions and your return label.
 
Print your return label and stick it on the box, place the form listing which products you are returning in the box. Please ensure that returned products meet our return conditions.

Refer to your return instructions to see which delivery service will return your order to us. It is usually easy to find a local location where you can drop off your return package via the delivery service's website.

If you prefer to visit one of our stores, please visit your nearest store (excluding outlet stores) in the same country in which your order was placed. Simply show an employee the QR code in your order confirmation email and we will take care of the rest. 

Purchased your products in store?

Simply return to one of our stores with your original receipt and our colleagues will be more than happy to help you. Please take note of the returns policy on the bottom of your (digital) receipt.

Note: returns made with a gift receipt can only be exchanged.