We would love to take your purchase to the next level. A My Rituals account allows you to benefit from exclusive promotions that are consistently varied so that we can surprise you with something new. You can expect, amongst other things:

A gift with your order: we are happy to surprise you with a gift above a certain purchase amount. You will receive a maximum of one gift per order, choose which one you want in your shopping cart.
Special offer: a great opportunity to try one of our products. You can purchase a maximum of three products at the special offer rate, stocks permitting.
Thank you gift: we will treat you to an additional gift with your second order as a My Rituals member.
Birthday gift: we love to celebrate your special day with you. You will receive a gift from us if you purchase at least one product. In order to be eligible for a birthday gift, you must have an account, your date of birth must be known to us and you need to be subscribed to our newsletter.
Refer a friend: invite your loved ones to join our loyalty program My Rituals and receive a special treat from us for each new member.
Online outlet: enjoy all your (previous) favourites at a reduced rate. The online outlet is not available during our sale.

An up-to-date overview can be found on our promotion page. All of the above benefits are not valid in combination with other promotions and are subject to our conditions.

Please note: online promotions may differ from those in our stores.

I received an email/sms on my birthday saying I will receive a gift when paying x amount. Is this coming from you?

No, this message is not from us. At Rituals, you indeed receive a birthday gift every year around your birthday. Please be aware that we will never ask you to transfer any money for this birthday gift. It is important to not click on any links and never transfer any money.

We will only contact you via our official email addresses, such as @rituals.com, @e.rituals.com, @c.rituals.com, or @s.rituals.com.

My discount has not been deducted

Of course, we understand that you want to fully enjoy all your benefits. There are multiple reasons why your discount may not have been deducted. We advise you to check the conditions of your promotion. We list the most common scenarios below.

Ensure that you are logged into your account.
Please bear in mind that you cannot use a discount code for products in the online-outlet/sale.
You can use a maximum of one discount code per order.
Our Special Offer rate is valid for a maximum of three products.
Our gift at the time of purchase also counts as a promotion and cannot be combined with discount codes.
Your promotion cannot be used in combination with our Amsterdam Collection or Limited Editions.
The promotion has expired and is no longer valid.

Will I receive a gift with my order?

We are happy to surprise you with a gift with your order above a certain purchase amount. You will receive a maximum of one gift per order; you can choose in your shopping cart which gift you want to receive. It is also possible to upgrade to our Premium or Deluxe gift online. Ensure that you are logged into your account when ordering so that you can immediately make a choice.

Please note that gift wrapping and shipping costs do not contribute to this minimum amount.

Please note: by selecting this, you automatically agree to our conditions.

How can I redeem my discount code?

Have you received a discount code that you want to redeem with your order? You can easily add this to your shopping cart on our (mobile) website or on the Rituals app.

Does your discount code not work? We advise you to check the conditions of your discount code. Perhaps it has expired, or cannot be combined with a promotion/discount code that is already in your shopping cart.

Tip: If this does not succeed, then you can also place an order via WhatsApp, Messenger, or by phone. We will be happy to help you over a nice cup of tea. We can place your order and also offer advice or assistance to help you make the right choice.

Please note: by redeeming your discount code you automatically agree to the associated conditions.

How do I shop at your online outlet?

Naturally, we never like to say goodbye to our collections, but fortunately we occasionally see old favourites return to our online outlet. This reunion is then extra special, as you can also enjoy our reduced outlet prices here.

You can find our outlet exclusively online and products are available as long as stocks last. In view of the fact that these products are often not restocked in our range, we advise you not to delay in placing your order.

Please note: our online outlet is not available during our sale. Subscribe to our newsletter to stay up-to-date on when the outlet is available. You cannot use your discount code or any other promotion for items with reduced prices.

How will I receive my birthday gift?

We are so honoured that you are sharing your special day with us, and we love to offer a birthday treat to our members. In order to be eligible for a birthday gift you must have an account, your date of birth must be known to us and you must be subscribed to our newsletter.

We will send you an email when your birthday gift is available on your account. You can claim this by purchasing a minimum of one product, either in our stores or on our website or app. A gift for you and a gift from us - never forget that it is important to treat yourself.

Please note: your birthday gift must be claimed within 30 days of receiving the email.

Need some help?

Contact our customer relations team through one of the below channels.  Available for all your questions from Monday – Friday 09:00 – 18:30 / Saturday – Sunday 10:00 - 18:30.

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