Welcome to our
Frequently Asked Questions
This page provides answers to our most frequently asked questions, along with links to self-service tools.
Payment
Delivery
My order
I have not received an order confirmation, has my order been placed successfully?
Something has changed with my order
Where can I find the batch code on my product?
Returns
My account
What benefits do I enjoy as a My Rituals member?
How do I create an account?
How do I reach the next level?
Promotions
Which promotions can I use?
I received an email/sms on my birthday saying I will receive a gift when paying x amount. Is this coming from you?
Which promotions can I use?
Product Information
Will your old limited editions return?
My product does not work as expected, what should I do now?
How long can my products be kept?
Sustainability
Business-related questions
Need some help?
Available for all your questions from Monday – Friday between 9:00 AM – 3:00 PM (EST).
Call us
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Via our Contact form
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